30-Day Money-Back Guarantee

At Aelzo, we stand behind every product we sell. If you're not completely satisfied with your purchase, we'll make it right.

Our Guarantee

You have 30 days from the date of delivery to return your item for a full refund — no questions asked.

Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date
• In its original or reasonable condition
• Accompanied by your order number or proof of purchase

We do not require the original packaging for returns. If the product arrived damaged or defective, we will cover the return shipping cost.

How to Start a Return

Starting a return is simple:

1. Email us at support@aelzo.com with your order number and reason for return
2. Our team will respond within 1–2 business days with return instructions
3. Ship the item back using the instructions provided
4. Once we receive and process your return, your refund will be issued within 5–10 business days to your original payment method

Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at support@aelzo.com with a photo of the damage. We will send you a replacement or issue a full refund at no cost to you — and we'll cover any return shipping.

Refund Timeline

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5–10 business days and will appear on your original payment method. Please allow additional time for your bank or card issuer to post the credit.

Non-Returnable Items

For hygiene and safety reasons, items that have been used and show significant wear beyond normal testing may not be eligible for return. If you have any doubts, please reach out to us before returning — we're happy to help.

Contact Us

If you have any questions about returns or your order, please contact us:

Email: support@aelzo.com
We respond within 1–2 business days.